DTL POLICIES

TERMS & CONDITIONS

 

By signing accepting these terms and conditions, I hereby authorise the staff of DTL Tennis to act for me according to their best judgment in any emergency requiring medical attention. I release DTL Tennis from any and all liability for injury or illness and costs, incurred while undertaking a program or event with DTL Tennis. I agree to DTL Tennis Make Up & Cancellation & Weather Policies. Photographs and Video make be taken and used in promotions by DTL Tennis.

 

Make up & Cancellation Policy

 

Ryan must be notified via text or email at least 24 hours before cancelling a lesson in order for that lesson to be rescheduled. A maximum of 2 client cancellations per term will be rescheduled, any additional client cancellations will not be refunded or rescheduled. All lessons cancelled within 24 hours will not be rescheduled or refunded.

Lessons can be made up in last 2 weeks of term for ANZ Hotshots / groups and in the next School Holidays for Privates / Semi Private lessons.

 

Weather Policy

 

Where possible your coach will contact you via phone message or email 30 mins prior to your scheduled lesson to let you know if your lesson/s will be cancelled due to wet weather or heat policy. If you do not get a call, text or email, please presume the lesson is going ahead as normal.

All lessons cancelled due to weather will be rescheduled or refunded. Lessons will be cancelled if higher than 35o C @ Noarlunga, at the time of the lesson. Bring extra drinks on warm days.

 

Term Re-Enrollment

Current participants enrolled in DTL Tennis lessons are given priority for the next term. All participants will be automatically re-enrolled for the following term – in the same class on the same day at the same time (unless advised before the start of the term). If you do not wish to continue lessons, please let us know as soon as possible.

Payments & Refunds Policy

All term fees will be due by third week of term, unless discussed about payment plans. No refunds will be given for non-attendance at group or private lessons if notified with less than 24 hours, (Refer to Make Up & Cancellation Policy). A refund or credit may be offered if you have a valid medical reason which prevents you / your child from attending 3 or more classes in a row. Payments must be made by EFT (details on the invoice), or cash in a marked envelope.

A $10 late payment fee will apply if not paid by third week, unless on payment plan previously discussed

Medical & Liability
I hereby authorise the staff of DTL Tennis to act for me according to their best judgment in any emergency requiring medical attention. I release DTL Tennis from any and all liability for injury or illness and costs, incurred while undertaking a program or event with DTL Tennis.

 

Photography & Video Images
I acknowledge that DTL Tennis may film, use video analysis and photography during programs, lessons and events. I acknowledge and agree that this usage, including for marketing & promotion purposes, is without compensation or notice to myself. Images may be used on our website, social media and other promotional material.